Assertive Communication

Business success depends mainly on the capacity of having healthy, positive and constructive relationships with internal and external clients.

Public

Those who wish to express and defend their opinions in the right tone with esteem and respect for self and others.

Objectives

• Learning how to express oneself openly, in a clear, simple, calm and positive way,

• Perfecting skills that lead to mastering communication,

• Learning more about yourself and understanding others better.

• Developing genuine communication through careful listening and adapting the message to the context.

Program

• Identifying and understanding common verbal and non-verbal behaviours in order to avoid the misunderstandings that they often cause

• Setting up verbal strategies to send a out a clear message

• Communicating feelings and managing emotions during sensitive discussions

• Practicing assertive behaviour in uncomfortable situations with appropriate tools and techniques, followed by feedback on the strong points and those needing improvement.

• Practicing real situations to perfect skills

Methods and pedagogical means

• The theory, the methodology, the concrete tools of communication,

• Situational simulations, filmed role plays – debriefing

• Learners relating their own experiences to each other

• DVDs, quizzes, question sheets, specific thinking cards.

• The behaviour model DiSC. The participants will have access through the internet to a question list before the training course. A detailed personal report will de handed in before the training course begins.